About Course
This popular Customer Experience course teaches you the increasing importance of Customer
Experience Management. Quickly grasp how to track and analyze the changing nature of your
digital customers, create feedback loops and fully embed the customer experience within your
business.
Course Content
Module 1 – Customer Experience: Agility and the Changing Nature of Customers
Module 2 – Designing CX: Placing the Customer at the Center
Module 3 – Optimizing CX: Authenticity and Involving Customers
Module 4 – Measuring CX: Data, Metrics, and Visualization
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